TERMS & CONDITIONS
1. All goods remain the property of Futurespace Company Limited until full payment has been received.
2. Goods sold are non-refundable. Exchanges are subject to management approval.
3. Goods must be inspected and tested upon collection or delivery. Any visible damage, missing items or discrepancy must be reported immediately.
4. The original invoice or receipt must be presented for all warranty claims.
5. Products sold at a price below Rs 500 are not covered by any warranty unless otherwise stated.
6. General Warranty Conditions
Warranty coverage starts from the date of purchase stated on the original invoice, unless otherwise specified below.
Warranty is limited to Manufacturing Defects* and does not cover:
· Accidental damage.
· Liquid damage.
· Power surges or lightning damage.
· Damage caused by insects, rodents or other pests.
· Damage caused by natural disasters, like floods… etc.
· Improper installation or misuse.
· Unauthorized repairs or modifications.
· Normal wear and tear.
Products sold at Rs 500 or above that include a battery benefit from a 6-month warranty on the battery against manufacturing defects, starting from the date of purchase, unless otherwise specified.
Warranty is void if any security seal, serial number, IMEI or identification label has been removed, altered or tampered with.
Products returned under warranty are subject to inspection and testing before repair or replacement.
Repair or replacement under warranty is at the company’s discretion.
The company reserves the right to charge inspection fees where a product submitted for warranty service is found not to be defective or where the fault is not covered by warranty.
7. Customers are responsible for backing up all personal data before submitting any device for repair or service. The company shall not be liable for any loss of data.
8. Deposits paid for special orders are non-refundable once the order has been confirmed with the supplier.
9. Delivery dates are estimates and may be affected by supplier, shipping, customs or other factors beyond the company’s control.
10. Customer information will be handled in accordance with applicable data protection laws.
WARRANTY CONDITIONS FOR GOPRO, DJI, ACTION CAMERAS, DRONES, MOBILE PHONES & LAPTOPS
GoPro, DJI and other brands of action cameras, drones, mobile phones and laptops are covered by a 1-year limited warranty from the original date of delivery, unless otherwise stated. The warranty covers manufacturing defects under normal use. Battery warranty remains 6 months from the date of purchase, unless otherwise specified.
For an approved warranty claim, the defective product or component may be repaired or replaced with the same or a comparable product or component of equivalent current market value at the time it is submitted for repair or replacement. The value will be assessed based on the original product’s age, prior use and depreciation, rather than its original purchase price. Repair or replacement remains subject to inspection, availability, manufacturer procedures and applicable law.
The warranty does not cover damage caused by accidents, drops, impacts, crashes, misuse, improper handling, normal wear and tear, unauthorized repairs or modifications, incompatible accessories, or failure to follow the manufacturer’s instructions.
For mobile phones and laptops, the warranty excludes cracked or damaged screens, physical or cosmetic damage, liquid damage, damaged charging ports or connectors, damage caused by misuse, normal battery degradation, and software issues caused by unauthorized modifications or third-party software. For laptops, damage to hinges, keyboards, casings and ports caused by improper handling or accidents is also excluded. Manufacturing defects remain subject to warranty assessment.
For drones, damage resulting from crashes, collisions, pilot error, loss of control, flyaways, improper operation or unsuitable operating conditions is not covered, unless a covered manufacturing defect is confirmed.
Water or liquid damage is not covered unless expressly included in the manufacturer’s warranty. Water-resistant or waterproof ratings do not automatically mean liquid damage is covered. Damage caused by improperly sealed housings or exceeding specified water-depth or usage limits is excluded.
All warranty claims are subject to inspection and verification. The original invoice or receipt must be presented. Manufacturer-specific warranty terms and procedures may apply.
Customers must back up all personal data before submitting a device for
service, as data may be erased during diagnosis, repair or replacement.
Definition of Manufacturing Defect: A manufacturing defect
is a fault arising from the manufacture or assembly of a product that causes it
to malfunction under normal use. It does not include damage caused by the user,
accidents, misuse, normal wear and tear, or other external causes.